Watson Explorer is a cognitive search and content analysis platform that gives you access to insights from all the data you care about, so you can drive business performance and growth. Search and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in machine learning, natural language processing and next-gen APIs to unlock hidden value in ALL your data. Gain a secure 360-degree view of customers, in context, to deliver superior experiences.
WestPac Bank in New Zealand used Watson Explorer to increase customer interactions from 40% to 92%, transforming the way the bank engages with its customers.
In call centers, unified data access reduces average call handling times (AHT)
An average of one second shaved off per call could result in $1 million in annual savings
For an international insurance company that processes millions of claims a year, a complex claim that took 2 days to process can now be completed in just 10 minutes.