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BusinessWeek calls the executive dashboard the "killer app" for businesses of all sizes — a "must-have" application "that is beginning to change the nature of management, from an intuitive art into more of a science."
Effective portals bring together
information, functionality and
collaborative teams in a single,
intuitive, and highly-organized
interface. Portals have been growing rapidly in
number and popularity since the 1990s, due in
large part to their widely publicized
efficiency and return on investment (ROI) benefits. Customer
portals promise greater levels of
service with lower overhead; Knowledge
Management portals bring business
knowledge together for faster, more
informed decision making, and
Application portals consolidate tasks
and workflow into a simplified and
efficient interface. Despite all the potential benefits, the
alarming failure rate of portal
initiatives has become a key concern of
business sponsors. The capital and
resource requirements of portal
implementation are far too high to risk
on an application that doesn't get used
or that doesn't have a defined and
measurable return. Too often, a portal
initiative follows one of the classic
failure profiles - lack of user
acceptance, budget overrun, or lack of
executive support. Business performance management is a hot
new management discipline that delivers
tremendous value when supported by
information technology. Leading
companies are using performance
dashboards to execute strategy, optimize
business processes, and improve
performance.
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