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Microsoft Customer Relationship Overview Can your company benefit from improving sales processes to shorten sales cycles and improve close ratios? Would your company benefit from a system that can help track and report on key sales and customer service metrics? Could your company benefit from a system that consolidates customer information into a single location to better understand customer needs? If so, i3solutions along with Microsoft has the right solution for your needs:  Microsoft Customer Relationship Management (MS CRM).  Microsoft CRM provides a cost-efficient tool for businesses to build profitable customer relationships. Microsoft CRM: Sales and Customer Service Microsoft CRM Sales Microsoft CRM Customer Service The Microsoft CRM Sales module offers businesses a product that will help manage leads and opportunities, forecast sales activity, consolidate all customer communications, and automate the sales process.  Microsoft CRM Sales will help promote a more efficient sales process for your organization to shorten the sales cycle, increase close rates, and improved customer retention. The Microsoft CRM Customer Service tool provides businesses with the ability to improve customer service by increasing the capacity and management of customer requests. Microsoft CRM Customer Service helps track and manage customer requests and support issues throughout the resolution life-cycle to provide a consistent and efficient service to your clients. View a CRM Overview Demonstration (Flash Movie) The Microsoft CRM Sales and Microsoft CRM Customer Service modules can be purchased in two modules: Standard and Professional editions. These packages can be implemented individually or together and are customizable to meet your specific customer and business needs.  These  cost-efficient solutions can be deployed at your location in as little as 6 weeks.  i3solutions has a proven history of implementing sales force automation solutions for businesses since 1997.   For more information about the Microsoft CRM system, please email askI3@i3solutions.com or call 703.652.8914.