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Microsoft CRM Standard and Professional Editions There are two editions of Microsoft CRM for Sales and Customer Service: Microsoft CRM Standard Editions and Microsoft CRM Professional Editions. Standard Sales Edition Includes Professional Sales Edition Includes •  Lead management •  Opportunity management •  Correspondence / mail merge •  Account & contact management •  Notes & attachments •  Activity & task management •  Search •  Direct email •  Territory management •  User & business management •  Calendar •  Set of reports •  Customization tools & utilities   •  All Standard features plus: •  Lead routing •  Workflow •  Sales process management •  Product catalog •  Quotes, orders, invoices •  Quotas •  Sales literature •  Competitor tracking •  Enterprise Resource Management (ERM) Integration   Standard Customer Service Edition Includes Professional Customer Service Edition Includes •  Case management •  Service request •  Knowledgebase management •  Direct email •  Search •  Queuing •  Account & contact management •  Activity & task management •  Calendar •  Notes & attachments •  User & business management •  Set of reports •  Customization tools & utilities   •  All Standard features plus: •  Workflow •  Email management •  Contract management •  Routing •  Product catalog •  Enterprise Resource Planning (ERP) Integration     i3solutions has a proven history of implementing sales force automation solutions for businesses since 1997. For more information about the Microsoft CRM system, please email sales@i3solutions.com or call 703.652.8914. sitemap   |    contact   |    home   Copyright 2007 i3solutions, Incorporated. All rights reserved.