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Microsoft CRM Customer Service Introduction Are you interested in finding a way to improve your customer service?  Are current clients complaining about how issues and requests are handled?  i3solutions can provide your company with a Microsoft CRM Customer Service solution that will help improve your overall customer service process.  View the CRM Customer Service demonstration (Flash Movie)   Specifically, The Microsoft CRM Customer Service module will help your company: Manage Customer Requests Microsoft CRM Customer Service provides a tool for companies to manage and track customer requests from the initial contact through successful completion.  The solution will provide real-time status and updates to multiple parties that may be required to solve the issue. Create a Consistent Process Microsoft CRM Customer Service provides a platform to offer a consistent customer experience for all requests and issues to improve your company’s overall customer satisfaction. Automate Case Management Microsoft CRM Customer Service provides a system to assign, manage, and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail. Share Client Information Microsoft CRM Customer Service will help you share complete customer history throughout your entire organization. Overall, Microsoft’s CRM Customer Service is designed to help small and medium sized companies provide a superior level of customer service to their clients.  Microsoft CRM Customer Service will help promote a more efficient and automated customer request tracking system for your organization. i3solutions has a proven history of implementing sales force automation solutions for businesses since 1997. For more information about the Microsoft CRM system, please email sales@i3solutions.com or call 703.652.8914.