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Microsoft CRM Reporting Effective sales management depends on the ability to measure current business activity, forecast future revenues, identify customer trends, and evaluate sales and service performance. With Microsoft CRM, you'll get more access to reports to help you make smarter, faster decisions that increase sales success and ensure customer satisfaction. Microsoft CRM lets you access and analyze data from virtually any source and share the information across your business. Use reports to: •  Forecast future sales performance. •  Assess the value of the sales pipeline. •  Evaluate trends for leads and opportunities. •  Identify top customers. •  Identify top-selling products and pinpoint problem products. •  Track support incidents and identify bottlenecks and other problems. •  Analyze competitors’ performance. •  Track employee performance for sales and customer service. •  Measure performance against quotas for sales employees.   The Microsoft CRM system includes reports that provide detailed analysis of activity and performance by product, employee, sales region, fiscal time period, turnaround time, and more. You can also easily export Microsoft CRM report data to other applications, such as Microsoft Excel, for further analysis. i3solutions has a proven history of implementing sales force automation solutions for businesses since 1997. For more information about the Microsoft CRM system, please email sales@i3solutions.com or call 703.652.8914.