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Customer Relationship Management Overview Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. Create a centralized repository of customer information that seamlessly integrates with your existing Microsoft Office systems. Employees can easily access Microsoft CRM sales, marketing, and customer service information to make sales decisions, market products, solve problems, and get strategic views of the business. Microsoft CRM 3.0 was specifically designed for seamless integration with Microsoft Outlook, the most used application in the Office suite. This means less application-switching, faster adoption by employees, and higher productivity for every customer-facing member of your organization. Employees can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. i3solutions has a proven history of implementing sales force automation solutions for businesses since 1997.   For more information about the Microsoft CRM system, please email sales@i3solutions.com or call 703.652.8914.